Terms of Service

Wilde K9 provides dog assessments, daycare, and overnight boarding from our facility in Utopia, Ontario. We reserve the right to refuse or end service for any dog based on safety concerns or behavioural assessment.

• Assessments are mandatory for all new dogs before daycare or boarding.
• Bookings are subject to capacity and availability.
• By using our services, you confirm you are the legal owner or authorised agent of the dog(s), that they are in good health, up to date on legally required vaccinations, and have not been ill with a contagious virus in the last 30 days.

Cancellations must be made within the windows below to avoid fees. Late cancellations are charged the full service rate. All schedule changes require 48 hours notice.

You agree to pay for all care, services, and add-ons at pickup, after each occasion your dog stays with Wilde K9. Accepted methods: cash, e-transfer, and debit. Veterinary costs incurred on your dog's behalf are reimbursed by you at cost.

To keep the pack safe, all owners must comply with our health requirements:

• Mandatory vaccination: proof of up-to-date Rabies vaccination is required for all dogs.
• Recommended: DHPP and Bordetella are not mandatory but strongly recommended. Titer tests are accepted.
• Parasite prevention: we strongly suggest flea & tick preventative medication, especially April through November.
• General health: dogs with contagious illnesses (e.g. kennel cough) are not permitted until cleared by a vet.

In the event of illness, injury, or medical emergency, you authorise Wilde K9 to obtain veterinary treatment for your dog as we deem necessary, at your cost. We will use the emergency contacts and vet on file before reaching alternative care.

Wilde K9 is not liable for lost, stolen, or damaged personal property (leashes, collars, bedding, toys, etc.). You are responsible for any damage caused by your dog to our facility, equipment, or to property belonging to other clients.

Wilde K9 may permanently remove your dog(s) from its facilities at its sole discretion if their presence poses a safety, behavioural, or health risk to staff, other dogs, or themselves.

County noise regulations apply. A "repetitive barker" is defined as a dog that barks continuously for 10 minutes within any 30-minute window. To remain compliant and considerate to neighbours, bark collars may be used following an escalating sequence: tone → vibrate → stim.

All scheduling requires 48 hours notice for changes. Drop-offs and pick-ups must be made within posted service hours.

You agree that your dog(s) may be photographed or recorded during their stay, and that those images may be used for Wilde K9 promotional materials — including our website, social media, and marketing — at no compensation.

We strive to maintain a respectful and positive environment. Harassment, abuse, or aggression towards our staff or other clients will not be tolerated and may result in immediate termination of services without refund.

We may update these terms from time to time. The most current version is always posted here, and we'll note the last updated date at the top of the page. Continued use of our services after an update means you accept the revised terms.